Rubbish Clearance Merton Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Merton provides rubbish removal and waste collection services. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company means Rubbish Clearance Merton, the waste removal service provider.

Customer means the person, company, or organisation booking or receiving the services.

Services means any rubbish clearance, waste collection, loading, transport, disposal, or related service provided by the Company.

Waste means any rubbish, junk, household waste, commercial waste, garden waste, bulky items, or other materials to be removed under the Services, excluding prohibited items as detailed in these terms.

Site means the property, premises, or location from which the Waste is to be collected or at which the Services are to be provided.

2. Scope of Services

The Company provides rubbish clearance and waste collection services, which may include loading, removal, transportation, and lawful disposal or recycling of Waste. The exact nature and scope of the Services will be agreed with the Customer at the time of booking, based on the information provided by the Customer regarding the type and quantity of Waste and the access to the Site.

The Company reserves the right to refuse to provide Services in circumstances where it is not safe, lawful, or reasonably practicable to do so, including but not limited to unsafe access, hazardous materials, or incorrect information provided about the Waste.

3. Booking Process

Bookings may be made by telephone, email, or other communication methods accepted by the Company. When making a booking, the Customer must provide accurate and complete information, including but not limited to:

The type and approximate quantity or volume of Waste.

The location and access arrangements for the Site.

Any restrictions such as parking limitations, loading restrictions, time limits, or property rules.

Any known hazards or special handling requirements.

The Company may provide an initial quotation based on the information given at the time of booking. All quotations are estimates only and are subject to confirmation upon arrival at the Site and inspection of the Waste. If the actual Waste or conditions differ from those described, the Company may revise the quotation or charge additional fees before proceeding with the Services.

The Customer is responsible for ensuring that they or an authorised representative is present at the Site at the agreed date and time to grant access, confirm the work, and approve any variations to the quotation.

4. Service Area

The Company provides rubbish clearance and waste collection services primarily within Merton and surrounding areas. Acceptance of any booking is subject to availability of staff and vehicles and the feasibility of reaching the Site. The Company reserves the right to decline bookings outside its normal operating area or to apply additional charges for travel time, congestion zones, parking, or access where applicable.

5. Prices and Quotations

Prices for Services are based on factors including volume, weight, type of Waste, labour time, travel distances, and disposal fees. Any quotation provided prior to the visit is an estimate only and may be adjusted if the description of Waste or Site conditions is incomplete or inaccurate.

The final price will normally be confirmed on Site before work begins. If the Customer does not agree to any revised charge, the Company is not obliged to carry out the Services and may charge a call-out or attendance fee to cover its costs.

All prices are stated in pounds sterling and, unless expressly stated otherwise, are exclusive of any applicable taxes or statutory charges. The Customer is responsible for any parking charges, tolls, or penalties directly incurred in the performance of the Services, where such charges arise from circumstances outside the Companys control.

6. Payments

Payment is due on completion of the Services unless otherwise agreed in writing. The Company accepts payment by cash, bank transfer, or other methods as notified to the Customer at the time of booking or collection.

For business or account Customers, payment terms may be agreed separately in writing. If any credit terms are granted, invoices must be paid in full by the due date stated on the invoice.

Where payment is not made when due, the Company reserves the right to charge interest on the overdue amount at the statutory rate applicable to commercial debts and to recover any reasonable costs incurred in recovering the debt, including legal and collection costs.

7. Cancellations and Amendments

The Customer may cancel or amend a booking by giving the Company reasonable notice before the scheduled attendance time.

If the Customer cancels more than 24 hours before the agreed appointment, no cancellation fee will ordinarily be charged. If the Customer cancels within 24 hours of the appointment, the Company may charge a cancellation fee to cover its costs and loss of opportunity.

If the Customer fails to provide access to the Site at the agreed time, or if the Company attends and is unable to carry out the Services due to reasons within the Customers control, the Company may treat this as a late cancellation and charge an attendance or wasted journey fee.

The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its control, including but not limited to vehicle breakdown, staff illness, severe weather, or events affecting safe operation. The Company will use reasonable efforts to notify the Customer and arrange an alternative time. The Company will not be liable for any loss or inconvenience arising from such cancellations or delays.

8. Access, Parking, and Site Conditions

The Customer must ensure that the Company has safe, reasonable, and legal access to the Site for its vehicles and staff. This includes providing clear directions, arranging any necessary permissions, and ensuring that parking is available as close as practicable to the Waste collection point.

The Customer is responsible for any permits or authorisations required for parking or access at the Site. Any fines, penalties, or additional costs caused by inaccurate information or failure to arrange proper access may be charged to the Customer.

The Customer must ensure that the Site is safe and that any identified hazards are clearly communicated to the Company. The Company may refuse to handle items or operate in areas that it considers unsafe for its staff.

9. Waste Types and Prohibited Items

The Company handles most common household, garden, and commercial Waste. However, certain materials are classified as hazardous or require specialist disposal and may not be accepted as part of standard Services. These may include, without limitation, asbestos, chemicals, solvents, medical waste, biological waste, pressurised containers, gas bottles, radioactive materials, and certain electrical or electronic items.

The Customer must clearly identify any items that may be hazardous or require special handling at the time of booking. If such items are discovered on Site and were not disclosed, the Company may refuse to remove them and may charge for attendance and any time spent.

The Company will comply with applicable laws on waste handling, including duty of care requirements, and will dispose of Waste only at licensed facilities or through authorised channels. The Customer confirms that they have the authority to arrange removal of the Waste and that the Waste does not include stolen goods or items removed in breach of any legal obligation.

10. Customer Obligations

The Customer agrees to:

Provide accurate information regarding the Waste and Site conditions.

Ensure safe and reasonable access to the Waste and the Site.

Secure any necessary permissions from property owners, local authorities, or managing agents.

Ensure that the Waste is not contaminated with hazardous materials unless expressly agreed in writing.

Be present or represented on Site during the provision of Services, unless otherwise arranged.

The Customer indemnifies the Company against any claims, fines, or losses arising from breach of these obligations, including unlawful disposal where the Customer has misrepresented the nature of the Waste.

11. Company Responsibilities and Liability

The Company will perform the Services with reasonable care and skill, using staff and equipment suited to the nature of the work. The Company will take reasonable steps to avoid damage to the Customers property while carrying out the Services.

Except in cases of death or personal injury caused by the Companys negligence, fraud, or any other liability that cannot be excluded by law, the Companys total liability to the Customer arising under or in connection with the Services shall be limited to the total price paid or payable for the specific Service giving rise to the claim.

The Company will not be liable for any indirect, consequential, or economic loss, including but not limited to loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the provision of the Services.

The Customer must notify the Company promptly, and in any event within 48 hours of completion of the Services, of any alleged damage or issue. The Customer must allow the Company reasonable opportunity to inspect and, where appropriate, remedy any problem before the Customer carries out any repairs or instructs a third party.

12. Waste Transfer and Documentation

Where required by law, the Company will issue appropriate waste transfer notes or other documentation recording the transfer of Waste from the Customer to the Company or its authorised partners. The Customer must provide any information reasonably required for accurate completion of such documents.

The Customer acknowledges that once Waste has been collected and a transfer has taken place, ownership and responsibility for that Waste passes to the Company or to its authorised disposal partners, subject to applicable laws and regulations.

13. Compliance with Waste Regulations

The Company operates in accordance with applicable UK waste management legislation, environmental regulations, and duty of care requirements. The Company will only use licensed waste transfer stations, recycling facilities, or disposal sites, and will take reasonable steps to maximise reuse and recycling where practicable.

The Customer agrees to cooperate with any lawful inspections or audits related to the Waste removed from their Site, and acknowledges that false or incomplete information about the nature of the Waste may result in legal consequences for which the Customer will be responsible.

14. Delays and Events Beyond Control

The Company will use reasonable efforts to attend at the agreed time. However, timings are estimates and may be affected by traffic, weather, road closures, vehicle issues, or other factors beyond the Companys reasonable control. The Company will not be liable for delays or failure to perform the Services where such delay or failure results from events outside its control.

15. Data Protection and Privacy

The Company may collect and store personal information about the Customer to manage bookings, provide Services, process payments, and handle enquiries or complaints. The Company will take reasonable measures to protect such information and will not share it with third parties except where necessary to provide the Services, comply with legal obligations, or enforce these Terms and Conditions.

16. Complaints

If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, providing full details of the issue. The Company will investigate the complaint and, where appropriate, offer a remedy, which may include rectification work or a partial refund. Any complaint must be raised promptly and no later than 14 days after completion of the Services.

17. Changes to Terms and Conditions

The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that booking. Customers are encouraged to review the latest Terms and Conditions before confirming new Services.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation of booking provided by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services. No other terms, whether implied by trade, custom, practice, or course of dealing, shall apply unless expressly agreed in writing.